In some cases, it may take up to 72 hours for the booking site to send the booking confirmation. Has it been longer since you’ve booked? Is your trip coming up soon? It’s always best to speak to the booking site directly. For advice on how to get in touch with them, click here.
Can’t remember who you booked with? Don't worry! Check out our tips below.
We would love to be able to provide that information but as bookings are not made directly with trivago, we do not have access to your booking information.
Search your email for keywords relating to your planned trip; the booking confirmation may have gone to your spam folder.
Nothing in there? Let’s try step 2.
If the booking site has taken payment already, their name may appear next to the outgoing payment on your credit card, PayPal or bank statement.
Still nothing? No worries! There’s still hope!
Try checking your internet browser history for the day you booked, the name of the booking site should appear right after “trivago” in your browser history.
Need a hand checking your browser history? Click here!
No? One more step to go!
Try recreating your original search on trivago to match the booking you did (i.e. same destination, same dates, same hotel) and click on what looks familiar.